Privacy Policy

Note: This is a starting template. Review and finalize it with your attorney before launch.

1. Overview

This Privacy Policy explains how Elody collects, uses, and shares information when you use our website and services (the "Service"). It also covers information about your callers that the Service processes on your behalf.

2. Information we collect

• Account information: your name, email, business details, and settings.
• Call data: caller phone numbers, call recordings, transcripts, summaries, and outcomes captured when Elody answers a call for your business.
• Usage data: logs and analytics about how the Service is used.

3. How we use information

We use information to provide and improve the Service, answer and route calls, capture leads and appointment requests, send you notifications, and support your account. We process caller data as your service provider, on your instructions.

4. Sharing

We share information with service providers that help us operate the Service (for example, telephony and voice AI providers), and as required by law. We do not sell personal information.

5. Recording & consent

Where the Service records or transcribes calls, you are responsible for the disclosures and consents required in your jurisdiction. Some regions require all parties to consent to recording.

6. Retention

We keep information for as long as your account is active or as needed to provide the Service, and as required by law. You can request deletion of your account data.

7. Security

We use reasonable technical and organizational measures to protect information. No system is completely secure.

8. Your choices

You can access, update, or request deletion of your information, and manage notification preferences in your account.

9. Changes

We may update this Policy. If we make material changes, we will provide notice.

10. Contact

Questions about privacy? Reach us through the Help page.